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FAQ
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Do you offer green or eco-friendly cleaning options?Yes, we provide environmentally friendly cleaning services using green-certified products and sustainable practices to ensure a healthy environment for your staff and clients.
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What should I do to prepare for a cleaning service?To ensure efficient cleaning, please remove any personal items from surfaces and secure any sensitive materials. We’ll take care of the rest.
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Are your cleaning staff insured and background-checked?Yes, all our cleaning staff are fully insured and have undergone thorough background checks to ensure safety and reliability.
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How do you determine the cost of cleaning services?Pricing is based on factors such as the size of the facility, the frequency of cleaning, and the specific services required. We offer customized quotes to meet your needs.
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Can I schedule cleaning services outside of regular business hours?Absolutely! We offer flexible scheduling, including after-hours and weekend cleaning, to minimize disruption to your operations.
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What types of facilities do you clean?We provide professional cleaning services for a wide range of facilities, including offices, medical offices, schools, retail spaces, industrial facilities, and more.
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How do I request a quote or schedule a cleaning?You can request a free, no-obligation quote by contacting us through our website or by calling our office. We’ll work with you to understand your needs and provide a tailored cleaning plan.
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How do you handle special cleaning requests or emergencies?We understand that unexpected situations arise. Please contact us directly, and we’ll do our best to accommodate special cleaning requests or emergency cleaning needs promptly.
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What if I’m not satisfied with the cleaning service?Your satisfaction is our priority. If you’re not completely satisfied with our service, please let us know within 24 hours, and we’ll address any concerns to ensure you’re happy with the results.
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Do I need to provide cleaning supplies and equipment?No, we supply all necessary cleaning products and equipment. However, if you have specific preferences or requirements, please let us know, and we will accommodate them.
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Is electrostatic disinfection safe for electronics?Yes, electrostatic disinfection is safe for electronics when applied correctly. It’s recommended to spray from a distance and avoid direct application to sensitive components.
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Does electrostatic disinfection leave a residue?A light residue may be left behind, but it’s typically harmless. Regular cleaning can prevent buildup.
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How much does electrostatic disinfection cost?Costs vary based on facility size and specific needs. It’s best to contact ECS-Janitorial.com for a customized quote tailored to your requirements.
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How often should electrostatic disinfection be performed?The frequency depends on the nature of the facility. High-traffic areas may require more frequent disinfection, while others may benefit from periodic treatments.
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Is electrostatic disinfection environmentally friendly?Yes, electrostatic disinfection can be environmentally friendly, especially when using green cleaning products. It typically uses fewer chemicals, reducing environmental impact.
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What is electrostatic disinfection?Electrostatic disinfection involves using an electrostatically charged mist to evenly coat surfaces, ensuring comprehensive coverage. The charged particles allow the disinfectant to wrap around and adhere to all surfaces, including hard-to-reach areas.
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Is electrostatic disinfection effective against COVID-19?Yes, when used with EPA-approved disinfectants, electrostatic disinfection is effective against COVID-19. Ensure the disinfectant is listed on the EPA’s List N for COVID-19 efficacy.
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How should businesses prepare for electrostatic disinfection?To prepare, businesses should remove unnecessary items from surfaces, cover food and sensitive materials, and ensure the area is unoccupied during the disinfection process.
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How does electrostatic disinfection work?An electrostatic sprayer charges the disinfectant as it exits the nozzle. The charged particles are attracted to surfaces, providing a uniform coating that effectively eliminates germs and viruses.
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How long does electrostatic disinfection take?The duration depends on the size of the area being disinfected. Typically, electrostatic disinfection can reduce cleaning time by up to 50% compared to traditional methods.
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Can enhanced disinfection help prevent the spread of viruses like COVID-19?Yes, enhanced disinfection is highly effective in eliminating viruses such as COVID-19 when applied with EPA-approved disinfectants. It is a preventive measure to reduce the spread of illness in high-contact areas.
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Why is enhanced disinfection necessary for my business or facility?Enhanced disinfection provides an added layer of protection, especially in high-touch areas or spaces with high foot traffic. It helps reduce the spread of germs and viruses like COVID-19, ensuring a healthier environment for employees, clients, and visitors.
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Is enhanced disinfection safe for sensitive areas such as kitchens or childcare centers?Yes, enhanced disinfection is safe for sensitive areas like kitchens, healthcare settings, and childcare centers when using the appropriate, food-safe, and child-safe products. We ensure that all areas are treated with care and in compliance with health standards.
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How long does the enhanced disinfection process take?The time for enhanced disinfection depends on the size of the area being disinfected. Generally, it can take anywhere from 30 minutes to a few hours depending on the facility’s size and the level of disinfection required. We’ll provide an estimate based on your space.
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How does electrostatic spraying work in enhanced disinfection?Electrostatic sprayers charge disinfectant particles as they are sprayed, causing them to cling to surfaces more effectively. This technology ensures full coverage, including hard-to-reach areas, without wasting product. It’s one of the most effective ways to ensure that disinfectant reaches all surfaces.
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Can enhanced disinfection help with allergens and odors?Yes, enhanced disinfection can help reduce allergens and eliminate odors by targeting dust, mold, and other airborne particles. We use specific solutions that help neutralize unwanted smells and improve air quality.
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Are the chemicals used in enhanced disinfection safe for the environment?Yes, we prioritize using EPA-approved, eco-friendly disinfectants whenever possible. These products are designed to be both effective and safe for the environment and people in your facility. If preferred, we can use green cleaning solutions.
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Do employees or residents need to vacate the premises during enhanced disinfection?Yes, we recommend vacating the area during the disinfection process to allow the disinfectants to work effectively. It’s generally safe to re-enter after the product has dried or after a brief waiting period, depending on the specific disinfectant used. We’ll ensure the space is safe before anyone returns.
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How often should enhanced disinfection be performed?The frequency of enhanced disinfection depends on the type of facility and the level of foot traffic. For high-traffic areas, we recommend frequent disinfection (daily or weekly). For lower-traffic areas, a monthly or bi-weekly schedule may suffice. We can customize the plan based on your specific needs.
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What is enhanced disinfection and how does it differ from regular cleaning?Enhanced disinfection uses specialized methods and high-grade disinfectants to kill viruses, bacteria, and pathogens on surfaces. Unlike regular cleaning, which only removes dirt and debris, enhanced disinfection targets harmful microorganisms that may cause illness.
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What duties should my day porter service cover?Day porters are responsible for maintaining cleanliness and orderliness in high-traffic areas during business hours. Their tasks typically include cleaning and restocking restrooms, wiping down surfaces in common areas, removing trash, and promptly addressing spills or messes. They may also assist with minor maintenance tasks such as changing light bulbs and reporting larger maintenance issues to management.
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Is a day porter a replacement for general janitorial services?No, a day porter complements your regular janitorial services by maintaining cleanliness during operating hours. General janitorial services are still essential for deep cleaning tasks performed after hours.
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How do day porters differ from janitors?While both janitors and day porters handle cleaning duties, day porters focus on maintaining cleanliness during business hours, addressing immediate needs as they arise. Janitors typically perform more extensive cleaning tasks during off-hours when the building is less occupied.
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How many hours a day does a day porter work?We offer flexible scheduling based on your facility’s needs. Whether you need a porter for a few hours during peak times or all-day coverage, we can accommodate your requirements.
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Are day porters trained in customer service?Absolutely. Our day porters are trained not only in cleaning and maintenance tasks but also in customer service. They are equipped to interact professionally with tenants, visitors, and staff, ensuring a positive experience for everyone in the facility.
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What qualifications do your day porters have?Our day porters are fully trained in cleaning protocols, disinfection techniques, and customer service to ensure they meet your facility’s needs with professionalism.
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How do day porters contribute to facility safety?Day porters play a crucial role in ensuring a safe environment by promptly cleaning up spills, removing tripping hazards, and maintaining clear walkways. Their vigilance helps prevent accidents and ensures that the facility remains safe for employees and visitors throughout the day.
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Can day porters assist with event setups and breakdowns?Yes, day porters can assist with setting up and breaking down for meetings, conferences, or special events. They can arrange furniture, set up equipment, and ensure that the event space is clean and ready for use, contributing to the smooth operation of events held within the facility.
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How should I clean and maintain my VCT floors?To maintain VCT floors, it is recommended to sweep or mop daily to remove dust and dirt. Using a neutral cleaner with a damp mop is ideal for regular cleaning. Periodically, it is important to strip and wax the floors to restore their shine and provide an additional layer of protection against wear and stains. This process helps keep the floors looking new and extends their life.
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Can I maintain my hard floors myself, or do I need a professional?While basic tasks like sweeping and mopping can be done internally, more complex tasks such as stripping, waxing, or polishing should be left to professionals. Professional cleaners have the proper equipment and expertise to perform these tasks effectively, ensuring that the floors are properly maintained without causing damage.
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How do I clean concrete floors?Concrete floors should be swept or mopped regularly to remove dust and debris. A pH-neutral cleaner is ideal for deep cleaning and should be applied using a scrubber or a damp mop. It is important to avoid using acidic cleaners or bleach, as these can damage the surface. Proper care and regular cleaning help maintain the integrity and appearance of concrete floors.
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Do I need to seal my concrete floors?Yes, sealing concrete floors is essential for protecting them from stains, moisture, and wear. Depending on the type of use and traffic, concrete floors should be resealed every 1-3 years. A sealant creates a protective barrier that helps maintain the floor’s durability and makes it easier to clean.
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How often should I perform deep maintenance on my hard floors?The frequency of deep maintenance depends on the type of floor and the amount of traffic in your facility. For VCT floors, deep maintenance is typically needed every 12-18 months. Concrete and ceramic floors may require less frequent deep cleaning but should still be maintained regularly to keep them in top condition.
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What professional equipment is used to maintain these floors?Professional floor maintenance typically involves the use of automatic scrubbers for deep cleaning, polishers and burnishers to restore shine, and stripping machines to remove old layers of wax. These machines are designed to handle the tough cleaning tasks required for maintaining commercial floors and ensure the job is done efficiently and effectively.
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How often should I schedule floor care services?No two buildings are the same, and the frequency of floor care depends on several factors: the type of flooring, its age, and the level of foot traffic in your facility. To determine the best schedule for your floors, we’ll assess all floor types and their current conditions. Based on this assessment, we’ll create a customized floor care program that fits your needs. Typically, we recommend semi-annual or quarterly floor care maintenance, depending on the size and usage of the facility.
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How long do floor care services take?Floor care services typically take between 2 to 5 hours to complete, depending on the specific tasks being performed and the size of the area. To minimize disruption to your business operations, we recommend scheduling these services after hours for maximum convenience and efficiency.
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What preventative measures can I take to protect my floors?Floor damage often occurs due to improper cleaning methods or the use of incorrect cleaning agents. To prevent long-term damage, avoid using untested cleaning products or attempting to clean emergency spills yourself. Instead, give us a call, and our team of professionals will provide expert care and guidance to address the issue promptly and safely.
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How should I clean ceramic or porcelain floors?Ceramic and porcelain floors should be swept or mopped to remove dust and dirt. It is best to use a mild cleaner with a damp mop to clean these floors. Harsh or abrasive cleaners should be avoided, as they can scratch and damage the surface. Regular cleaning ensures that these floors maintain their shine and durability.
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How often should I wax my VCT floors?The frequency of waxing depends on the level of foot traffic in your facility. For high-traffic areas, waxing every 3-6 months is recommended. For areas with less foot traffic, waxing can be done less frequently, such as every 6-12 months. Regular waxing protects the floor from damage and keeps it looking polished and clean.
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How can I prolong the life of my hard floors?To prolong the life of your hard floors, place mats at entrances to reduce dirt and debris from entering the space. Perform regular preventive maintenance, including sweeping and mopping, to keep the floors clean. Additionally, use the appropriate cleaning products for your specific type of floor and avoid harsh chemicals that can damage the surface.
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Are the cleaning products safe for my family and pets?Yes, we use eco-friendly and non-toxic cleaning solutions that are safe for children and pets. Our products are designed to effectively clean while being gentle on your indoor environment.
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How much does professional carpet cleaning cost?The cost varies depending on factors such as the size of the area, the level of soiling, and the cleaning method required. We offer free consultations to provide an accurate estimate based on your specific needs.
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How often should I have my carpets professionally cleaned?The frequency depends on your carpet’s condition, fiber type, and color. It’s best to schedule a professional cleaning when high-traffic areas begin to show visible soiling. For some, this may mean carpet extraction every six months, while others may only need it once a year. We also recommend interim maintenance between deep cleans to maintain optimal cleanliness.
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What cleaning methods do you use?We employ hot water extraction, also known as steam cleaning, which is widely regarded as the most effective method for deep cleaning carpets. This process involves spraying hot water and detergent into the carpet and then extracting it along with the dislodged dirt.
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Can you clean area rugs?Absolutely! We specialize in cleaning all types of area rugs, including Oriental, Persian, and synthetic rugs. Our team uses appropriate cleaning methods to ensure your rugs are thoroughly cleaned without causing any damage.
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How long will it take for my carpet to dry?Dry times vary depending on humidity, temperature, and airflow. Typically, carpets take 8–24 hours to dry completely. You can walk on your carpet immediately after cleaning, but we recommend avoiding wet areas when possible.
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Will professional cleaning remove all stains?While we are equipped with advanced cleaning products and techniques to tackle most stains, some older or deeply set stains may not be entirely removable. However, we’ll work to minimize their visibility as much as possible.
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Do I need to move furniture before the cleaning crew arrives?No, leave the heavy lifting to us. When necessary, our team will carefully move furniture and return it to its rightful place once the cleaning is complete.
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Should I vacuum before the cleaning crew arrives?No, our team will handle the vacuuming as part of our service. We use commercial-grade vacuums to thoroughly remove loose dirt and debris, ensuring a more effective cleaning process.
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How often should I schedule pressure washing for outdoor surfaces?The frequency of pressure washing depends on the climate and level of foot or vehicle traffic. High-traffic areas like sidewalks, parking lots, and entrances may benefit from pressure washing every 3-6 months to remove dirt, oil stains, and grime. Low-traffic areas may only need attention once or twice a year.
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How often should I clean my commercial windows?The frequency of window cleaning depends on several factors, including the type of business, landscaping, weather, and office location. For hospitals and medical practices, which require spotless windows both inside and out, cleaning might be necessary as often as once a month. For most general office buildings, cleaning the windows every couple of months is typically sufficient.
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What surfaces can be cleaned with pressure washing?Pressure washing is versatile and can be used on many outdoor surfaces, including concrete, brick, wood, decks, fences, sidewalks, parking lots, and more. It is especially effective for removing dirt, mold, algae, and other debris from hard surfaces, restoring the appearance of your property.
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How long will it take for my windows to dry after a professional cleaning?Typically, your windows will dry within a few hours after cleaning. However, drying time can depend on factors like humidity, temperature, and wind conditions. Our team ensures that windows are left streak-free and dry to the touch before finishing the job.
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Can you clean multi-story windows?Absolutely! We are equipped with the tools and training needed to safely and effectively clean windows on multi-story buildings. Safety is our top priority, and we adhere to strict protocols during all elevated cleaning jobs.
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What is the cost of power washing or window cleaning?The cost of power washing or window cleaning depends on factors such as the size of the area, the hight, the type of surfaces being cleaned, and the level of soiling. For an accurate quote, please contact us to schedule an assessment, and we’ll provide a custom estimate based on your specific needs.
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Can you clean windows with hard water stains?Yes, we can remove hard water stains from windows. These stains are caused by mineral deposits left behind by evaporated water, and we use specialized techniques and cleaning solutions to safely remove them without damaging the glass.
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Can pressure washing remove mold and mildew from exterior surfaces?Yes, pressure washing is highly effective at removing mold, mildew, and other organic growth from exterior surfaces. For best results, we often combine pressure washing with eco-friendly cleaning solutions designed to kill mold and mildew, helping to prevent regrowth.
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How often should I clean the windows at my commercial property?Window cleaning frequency depends on your location, weather, and the type of business you run. For businesses with high traffic or those near a busy street, monthly or quarterly window cleaning is recommended. For office buildings or facilities in less busy areas, cleaning every 6 months may be sufficient.
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Is pressure washing safe for all surfaces?Yes, when done by professionals. We adjust pressure levels and use surface-appropriate cleaning solutions to protect delicate materials such as wood, stone, concrete, or certain types of siding. Our team ensures that all surfaces are cleaned effectively without damage.
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What is the difference between power washing and pressure washing?Power washing and pressure washing are essentially the same thing, with the main difference being the temperature of the water used. Power washing uses hot water, which helps to break down grease and oils more effectively, while pressure washing uses cold water. Both methods are effective at cleaning outdoor surfaces, but power washing may be more suitable for tougher stains or grime.
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Is pressure washing safe for all types of surfaces?While pressure washing is generally safe for most outdoor surfaces, some materials may require lower pressure to avoid damage. For example, wood decking and older brick surfaces may need a gentler pressure setting. Our trained professionals will adjust the pressure and cleaning solutions to match the type of surface being cleaned.
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